Does the product meet the safety standards of the European and American markets? 

✅ Clearly mark certifications (such as REACH, CPSIA, LFGB food contact material certification - for the inner layer of the ice pack)
✅ Provide test reports (such as tensile strength test, color fastness test, heavy metal detection)
✅ Emphasize the quality control process (such as the ratio of full inspection/random inspection, configuration of the QC team) 

How is the insulation performance of ice packs tested? What standards can it meet? 

Our ice packs are made with a 5mm EPE + aluminum foil insulation layer and have passed the ASTM D3103 standard test. When filled with ice in a 25℃ environment, they can maintain a cold temperature for more than 12 hours. We also provide a third-party laboratory report. 

Is the printed pattern prone to peeling off? How can we ensure it doesn't fade over long-term use? 

Utilizing eco-friendly water-based ink and high-temperature fixation technology, the printed materials have passed the 3,000-cycle Martindale abrasion test and offer a one-year guarantee against color fading under natural light exposure.

What is the MOQ? Do you support small batch customization trial orders?

Minimum order quantity starts from 500 pieces, but for long-term cooperative customers, we offer a trial order of 300 pieces. We support mixed styles and colors to reduce your inventory risk.

What is the delivery cycle? How will you compensate for delayed delivery? 

Standard orders will be delivered within 25-30 days. Urgent orders can be shortened to 18 days (a 5% rush fee is required). If there is a delay due to our reasons, 0.5% of the total order amount will be deducted per day as compensation.

Do you accept third-party factory audits or product inspections? 

We welcome factory audits by institutions such as SGS and BV, and have passed the Sedex SMETA 4-Pillar social responsibility audit to ensure transparency and compliance in our supply chain.